Track requests without surrendering judgement.
A maintenance request may require checking responsibility, obtaining missing details and arranging a supplier response. Automated suggestions can help make the next action clear without deciding contractual or legal questions on their own.
Possible first workflow
- Receive and categorize incoming maintenance requests.
- Highlight missing details and draft a clarification.
- Assign responsibility according to established business rules.
- Track outstanding contractor quotes or updates.
- Require approval before external instructions or commitments.
Property data and tenant communications require careful contractual and privacy controls. Scope, lawful basis and permissions must be agreed before processing real records.